Since 9/11 Walmart Has Had An Emergency Operations Center

Posted: April 30, 2015 in Culture

In the early 2000s, after 9/11, Walmart established their Emergency Operations Center (EOC) in Bentonville, Arkansas, their corporate headquarters. Walmart identified the company functions that are important before, during, and after a disaster. And they converged those functions to provide the most effective support for their stores and field divisions.

Some of their divisions have their own EOCs that work in partnership with the corporate EOC. And in addition to their regular distribution centers, they actually have disaster distribution centers, located mostly in those areas that are at high risk for a disaster.

They also have an in-house meteorologist who interprets weather data provided by government agencies (such as the National Weather Service or the National Oceanic and Atmospheric Administration)—so they have up-to-the-minute information for decision making.

Before, during and after an event, the EOC not only coordinates with their local stores. They also monitor social media very closely to see what their customers are talking about the things they may want or need. Based on what they see, they can make quick adjustments to what products they ship into a disaster zone.


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